Book and Games Orders take around 3 to 5 business days to ship. You can return products within 30 days of the product being shipped in order to get a refund.
Apparel and Home Orders are final and take around 6 to 15 business days to ship.
If your package is taking longer, feel free to contact us at https://www.encantosworld.com/faq
Please note: Shipping rates for Books and Games are charged separately than those for Apparel and Home as shipments come from different locations and Apparel and Home products are made to order.